Privacy Policy

GCFA Pty Ltd (trading as Gold Coast Financial Advisers) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We collect personal information necessary to provide financial advice and related services. This includes your name, contact details, date of birth, tax file number, financial information (income, assets, debts, superannuation balances), insurance details, health information relevant to insurance applications or claims, employment information, and family circumstances relevant to your financial planning needs.

We collect information directly from you — through meetings, phone calls, emails and forms — and from authorised third parties including superannuation funds, insurers and financial institutions.

How We Use Your Information

We use your personal information to provide financial advice, prepare Statements of Advice, implement advice recommendations, manage insurance applications and claims, maintain ongoing advice relationships, meet regulatory obligations, and communicate with you about your financial arrangements. We do not sell your personal information to third parties.

Who We Share Your Information With

We share personal information with third parties where necessary to provide our services — including insurers and insurance brokers, superannuation fund trustees, investment platforms, Wealth Today Pty Ltd as our AFSL holder, and regulatory bodies including ASIC and the ATO where required by law. All third parties are required to handle information in accordance with applicable privacy laws.

Storage and Security

We store personal information securely in electronic form on password-protected systems with appropriate access controls. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Access and Correction

You have the right to request access to personal information we hold about you and to request correction of inaccurate, out-of-date or incomplete information. Contact us at email hidden; JavaScript is required or 07 5655 6194. We respond within 30 days.

Privacy Complaints

If you believe we have handled your personal information in breach of this policy or the Privacy Act, contact us directly in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Policy Updates

We may update this policy to reflect changes in our practices or legal obligations. The current version is always available on this page. Last reviewed: April 2026.

Data Retention

We retain personal information for as long as necessary to provide our services and meet our legal obligations. Under financial services legislation, advice records must be retained for a minimum of seven years. After this period we securely destroy or de-identify personal information that is no longer required.

Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. Cookies do not identify you personally. You can disable cookies in your browser settings, though this may affect some website functionality.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, contact us at email hidden; JavaScript is required or 07 5655 6194. For complaints about our handling of your personal information, contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Disclosure to Third Parties Outside Australia

Where personal information is disclosed to service providers or technology platforms that may store data outside Australia, GCFA takes reasonable steps to ensure those providers are subject to privacy standards comparable to the Australian Privacy Principles. We do not routinely transfer personal client information to overseas recipients outside the ordinary course of our licensed financial services operations.

This Privacy Policy was last reviewed in April 2026. If you have questions or concerns about how GCFA handles your personal information, contact email hidden; JavaScript is required or call 07 5655 6194.

GCFA holds personal information about clients that typically includes financial records, tax information, health information relevant to insurance applications, and personal correspondence. This information is held in confidence and accessed only by staff who need it to provide or support advice services. GCFA does not share client information with third parties for marketing or commercial purposes. Information is shared with third parties only where necessary to deliver the service you have engaged GCFA for — such as an insurer for a claim, a super fund for a rollover, or a platform for an investment implementation.

If you are an existing client and want to understand exactly what personal information GCFA holds about you, contact us at email hidden; JavaScript is required and we will provide a summary within 30 days at no charge.

GCFA is committed to handling your personal information responsibly, lawfully and transparently at all times. If our practices change in any material respect, we will update this policy and inform affected clients. The current version of this policy is always the version displayed on this page.

GCFA handles personal information with care and treats privacy as a genuine obligation rather than a compliance exercise. We collect only what we need, use it only for the purposes for which it was collected, and hold it only for as long as legally required. If you have any questions about how your personal information is handled, we welcome the conversation. Contact email hidden; JavaScript is required or call 07 5655 6194.